We aim to deliver the Goods in accordance with your order usually within the selected delivery time.
For reasons of health and safety and to avoid any property damage, Goods can only be delivered to the exterior of a ground floor location at the delivery address. You must therefore make your own arrangements at your own risk if the relevant item needs to be transported from the delivery location. We will not provide any unpacking, installation, fitting or waste removal services upon delivery unless otherwise agreed by us in writing.
The delivery drivers are not insured to take their vehicles on roads other than public highways. If the delivery location is in a remote location or is not on a public road, then the driver will deliver the Goods to the end of the public road only. You accept this when placing your order and if you refuse the delivery because of the driver cannot drop at the exact delivery location then you will be charged the actual delivery costs and collection fees.
Please find list of postcodes we can deliver to below, DELIVERY CHARGES MAY APPLY, SUBJECT TO MINIMUM SPEND:
SS7, SS8, SS0, SS1, SS2, SS5, SS6, SS9, SS11, SS12, SS13, SS14, SS15, SS16, SS17,
SS3, SS4, CM11, CM12, CM13, RM14, RM15, RM16, RM17, RM18, RM20, SS3,
CM2, CM3, CM4, CM9, CM14, CM15, CM0, CM1, CM5, CM8, CM9, CM77.
IF YOUR POSTCODE IS NOT LISTED ABOVE, PLEASE CONTACT US.
Can I return my delivery by collection?
Yes, if you would like to return your items through delivery, please contact one of our branches to arrange a suitable collection for your items. Once these goods are collected, we can either credit or refund you. Restocking charge may apply, minimum of 25%. No returns for special nonstock orders.
How can I pay for my delivery?
We do not offer a COD (cash on delivery) service.
Payments will need to be made either over the phone or in store only.
The Canvey Supply Co. LTD. accept returns. All goods must be in their original condition with a purchase receipt or proof of purchase. Upon receipt of the returned item, we will inspect the item to see if you are entitled to a return. Refund will be issued via the original payment method.
The Canvey Supply Co. LTD. will not accept returns in the following cases:
– Product is used/worn or altered
– Physical damage to the box or to the product
– If sealed package of branded products is open
– Bulk bags
– Any special nonstock orders.
There will be 25% restocking charge on all stock items.