OUR SERVICES, TERMS & CONDITIONS
At Canvey Supply,We keep things straightforward. Below are our key policies covering Terms & Conditions, orders, deliveries, returns, and how we protect your personal information. No confusion, no hidden clauses—just clear information so you know exactly where you stand.
DELIVERY INFORMATION
RETURNS POLICY
Privacy Policy
TERMS & CONDITIONS
DELIVERY INFORMATION
We strive to deliver your goods according to your order and within the selected delivery time.
For health and safety reasons, and to prevent any property damage, deliveries are made to the exterior of a ground-floor location at the delivery address. If the item needs to be transported from the delivery point, you must make your own arrangements at your own risk. We do not offer unpacking, installation, fitting, or waste removal services unless agreed in writing.
Please note, delivery drivers are not insured to drive off public highways. If your delivery address is in a remote location or not on a public road, the driver will deliver the goods to the nearest point on the public road. By placing an order, you accept these terms. If you refuse delivery due to the driver not being able to reach the exact location, you will be charged for both the delivery and collection fees.
Delivery Areas & Charges
We deliver to the following postcodes (delivery charges may apply and are subject to a minimum spend):
SS7, SS8, SS0, SS1, SS2, SS5, SS6, SS9, SS11, SS12, SS13, SS14, SS15, SS16, SS17, SS3, SS4,
CM11, CM12, CM13, CM2, CM3, CM4, CM9, CM14, CM15, CM0, CM1, CM5, CM8, CM9, CM77
RM14, RM15, RM16, RM17, RM18, RM20
If your postcode is not listed, please contact us.
Returns by Collection
If you wish to return an item via collection, please contact one of our branches to arrange it. Once the goods are collected, we can either issue a credit or refund. A restocking fee of at least 25% may apply, and special non-stock orders are not eligible for returns.
Payment for Delivery
We do not offer cash on delivery (COD). Payments must be made either via Telephone or in-store.
RETURNS POLICY
The Canvey Supply Co. LTD. accept returns. All goods must be in their original condition with a purchase receipt or proof of purchase. Upon receipt of the returned item, we will inspect the item to see if you are entitled to a return. Refund will be issued via the original payment method.
The Canvey Supply Co. LTD. will not accept returns in the following cases
– Product is used/worn or altered
– Physical damage to the box or to the product
– If sealed package of branded products is open
– Bulk bags
– Any special nonstock orders.
There will be 25% restocking charge on all stock items.
PRIVACY POLICY
This Privacy Policy explains how The Canvey Supply Company LTD (“we”, “us”, or “our”) collects, uses, and protects your information when you use our website.
By using our website, you agree to the terms outlined here and in our Terms & Conditions.
What We Collect
Name and contact details
Delivery/billing addresses
Order details and payment confirmations
Website usage data (cookies, analytics)
We only collect information needed to:
Process and deliver orders
Communicate with you regarding your account or orders
Improve website performance and user experience
How We Use Your Data
Your data may be used to:
Fulfil your order
Provide customer service
Improve website performance
Send updates or service messages
We do not sell or share your data with third parties for marketing.
Who We Share Data With
We only share your data with:
Payment processors (for secure payments)
Delivery partners (to get your goods to you)
These partners only receive the information needed to perform their service.
Your Rights
You can:
Request a copy of your data
Ask us to correct or delete your data
Ask us to stop sending marketing emails
Cookies
We use cookies to improve functionality and performance.
You can disable cookies in your browser settings.
TERMS & CONDITIONS
Please read these Terms & Conditions carefully. By placing an order, you agree to these terms.
Company Details
The Canvey Supply Company LTD
Registered in England & Wales
Registered office: 101 Point Road, Essex, SS8 7TP
Email: sales@canveysupply.co.uk
Phone: 01268 696666
Ordering
By ordering from us, you agree that:
The product descriptions and prices are correct to the best of our knowledge.
Any custom or made-to-order goods are non-returnable.
Payment
Goods remain our property until full payment is received.
Delivery
Delivery is kerbside only, unless arranged otherwise.
You must inspect goods on delivery and report any damage immediately.
Returns
Returns accepted within 30 days if goods are unused and in original packaging.
Custom / special-order goods cannot be returned.
Return delivery costs are the responsibility of the customer unless the item is faulty.
Faulty or damaged items must be reported within 48 hours with photo evidence.
Liability
We are not responsible for:
Losses due to incorrect installation
Colour/texture variations in natural materials
Delays caused by factors outside our control
